Refund and Returns Policy

Refund and Returns Policy

These Terms and Conditions constitute a binding agreement between you (hereinafter referred to as the “Client”) and “Khareba Winery” Ltd. (hereinafter “the Company” or and govern your use of the Website.

By agreeing to these terms and conditions, the User acknowledges that:

2.1. Is a natural person aged 18 or over;

2.2. Familiarize yourself with the terms of service and these terms are acceptable to him.

3.1. Customers can pay only by cashless bank payment.

How to buy and receive the item:
4.1. The client will be able to receive the products purchased through the platform in exchange for payment of the delivery fee indicated at the time of purchase, within the specified time, through the courier service of wolt;

4.2. The recipient / deliverer of the purchased product can be:

4.2.1. The acquirer (client) himself;

4.2.2. Any other person specified by the client.

4.3. If the client does not order the purchased product in person and wants to be received by another person in his place, in such a case, he must provide with the personal data of the depositor. In particular, name, surname, telephone number and address, so that can correctly identify the depositor and deliver the product.

4.4. reserves the right to cancel the order made by the user at any time.

4.5. If the courier does not meet the customer on the spot, the order will be returned and it will be possible to pick it up in the company’s stores (Tbilisi, Rustaveli Ave. N1 / 50; Tbilisi, N1 Gorgasali St.).

Return / exchange procedure:
5.1 If the name of the received product does not match the order placed on the site or is found damaged / spoiled, you have the right to request replacement of the product and order another product of the same price. For this you need to present a defective product.

5.2. Otherwise, it is impossible to change or return the item purchased on

Privacy Policy:
The team of promises you that:

6.1. We take care of the security and protection of your personal data;

6.2. We will not use your data illegally;

6.3. We will provide you with complete and comprehensive information regarding the processing of your personal data at any time.

Delivery terms:
7.1. Delivery service fee is determined by the wolt courier service according to the address radius.

7.2. Delivery takes place throughout Tbilisi.