Refund and Returns Policy
These Terms and Conditions constitute a binding agreement between you (hereinafter referred to as the “Client”) and “Khareba Winery” Llc. (hereinafter “the company” or kharebashop.ge) and govern your use of the kharebashop.ge Website.
By agreeing to these terms and conditions, the User acknowledges that:
2.1. Is a physical person aged 18 or over;
2.2. Is familiar with the terms of service and these terms are acceptable to him/her.
3.1. The customer is able to make payment online using a bank card.
4. How to buy and receive the item:
4.1. The client will be able to receive the products purchased through the kharebashop.ge platform in exchange for payment of the delivery fee indicated white purchasing, within the specified time, through the Elvis courier service;
4.2. The recipient / deliverer of the purchased product can be:
4.2.1. The acquirer (client) himself;
4.2.2. Any other person specified by the client.
4.3. If the client does not order the purchased product by himself and wants to be received by another person in the indicated address, he must provide kharebashop.ge with the personal data of the depositor, in particular, name, surname, telephone number and address, so that kharebashop.ge can correctly identify the depositor and deliver the product.
4.4. kharebashop.ge reserves the right to cancel the order made by the user at any time.
4.5. If you do not meet the courier on the spot, the order will be returned and it will be possible to get it in store on the address – N50/1 Rustaveli Ave., Tbilisi, Georgia, from 10:00 to 21:00 hours.
5. Return / exchange procedure:
5.1 If the name of the received product does not match the order placed on the site or is found damaged / spoiled, you have the right to request replacement of the product and order another product of the same price. For this you need to present a defective product.
5.2. Otherwise, it is impossible to change or return the item purchased on kharebashop.ge.
The team of kharebashop.ge promises you that:
6.1. We take care of the security and protection of your personal data;
6.2. We will not use your data illegally;
6.3. We will provide you with complete and comprehensive information regarding the processing of your personal data at any time.
7. Delivery terms:
7.1. Delivery service fee is determined by the Elvis courier service according to the address radius.
7.2. Delivery takes place throughout Tbilisi.